(Please read carefully prior to ordering)
Because our Pine Boots are so unique, we take pride in the fact that they are made and poured by hand! Real people work hard to mold each and every pair! Because of this, from time to time faults in our boots may occur. This is Normal. Every pair may alter from one another. This is not considered a defect.
Because our Pine Boots are poured by hand we celebrate that every pair is unique! Generally most faults can be detected immediately and are very clear to the eye. We thoroughly overlook all of our shipments before they leave our warehouse.
However, sometimes a mistake can be made. We kindly ask you to contact us with any issues you may have with your Pine Boots.
We value each and every one of you and want to make sure you love your boots as much as we do! Please keep in mind we do not consider boots to be faulty after months of regular wear. Every child is different and every pair is worn at different rates. This would be considered as general wear and tear. Excessive wear and tear will lead to damage of your Pine Boots that we can not be held accountable for.
*Rubber has similar features and properties to leather and is a natural product, our boots are made by hand. Rubber boots have different care requirements to plastic/pvc boots.
We recommend treating your boots regularly with a silicone rubber conditioner. This can be purchased on amazon! If you do not have a silicone conditioner on hand, we recommend cleaning with warm soap and water.
To clean, wipe with warm water and mild detergent. (We do not recommend harsh chemicals such as bleach or surface spray) We recommend doing this after each use to keep your Pine Boots from staining with grass/dirt. Use of solvents or soaking in heavy/harsh detergents can penetrate the matte silicone coating of rubber and can potentially lead to it pealing and flaking off and may compromise the glue that holds the boots together on the outside and inner lining, especially in lighter colored boots.
We recommend laying boots out to dry out of the sun as excessive sun exposure can and will lead to discoloration in your Pine Boots.
We will refund or replace Pine Boots where defective workmanship is causing leakage in waterproof products or is defective in the sense that they cannot be worn for safety reasons. If you received your boots in new condition then as per most shoe retailers we are not able to refund boots once worn. Our boots generally hold up really well and have been worn outside and enjoyed by lots children around the world!
However when purchasing Three Pines Boots please note WE, nor our APPROVED RETAILERS, cannot be held responsible for :
* Fit related problems.
* Lack of Maintenance.
* Incidental damage.
Normal wear and tear for Pine Boots: It is in the very nature of ALL shoes that they will end up worn out.
NOTE: Removing your boots by using the alternate foot to push the other boot off, may result in heel splitting.
We cannot guarantee that your boots will “last a whole season” let alone a lifetime. Shoes are not meant to be passed on for generations. They are designed to be worn, played in and overall well loved! The memories created in them will reflect how they look.
A child that regularly wears them to play outside, ride their bike, in mud puddles, on the farm, etc. may result in scrapes and scuffs and sometimes even holes! THIS IS NORMAL.
The Duration of their lifespan ultimately depends on the child. We hope that our boots will become a staple in your child’s wardrobe and will bring as much joy to you as they have to us! Well loved boots, is a good thing. It means your child played, made memories and overall loved wearing them!